Terms of business
Upon confirming your marquee hire booking, a non-refundable 10% deposit is required to secure your desired event date and free site visit. All site visits are required to be carried out within 14 days of your booking date. If the hirer fails to meet this deadline, any deposits will be non-refundable and lost. Any additional extras can be at the time of booking or thereafter and a 10% deposit of the total for the extras is required to secure them.
Site Visits & Deposits
If your venue/ site is deemed unsuitable during your site visit, your deposit will be refunded in full. If incorrect information was provided about the venue, site or address prior to the site visit, you may be at risk of losing your deposit. If the hirer does not turn up to the site visit on the agreed date and time, a second site visit will be charged at £100 and will be payable before the next site visit.The hirer must be present during the site visit. Miller Marquees will only arrange site visits with the hirer as this is our only contracted party. Once your site visit has been completed and/ or you have exceeded 14 days without attending a site visit, a further 20% of your deposit is due to secure your booking until your final payment is due 30 days prior to your event date.
For Miller Marquees to maintain a high level of service, we require the hirer to be committed to the marquee hire agreement and all terms and conditions. If any of the terms and conditions are breached or not met then Miller Marquee reserves the right to cancel the hirer's booking at any time. If the hirer is hostile or rude towards any of the staff at Miller Marquees, your booking will be at risk or cancelled.
Non-availability of Equipment.
If for reasons beyond our control any item of equipment booked is not available for the period of hire, we reserve the right to substitute an alternative size of marquee or other equipment to meet, as near as possible, your requirements. If we do so you will not have any claim against us. In the event that we cannot substitute suitable alternative sizes of equipment we shall notify you of cancellation of the contract in which event any deposit or other monies paid by you will be refunded immediately, but otherwise no claim shall lie against us.
Delivery to Site.
You must have the site available and in a suitable condition for the erection of the equipment at the time stated for delivery.
Once the stakes have been put in the ground, your marquee position can no longer be changed. If you need the position of the marquee to be change before the frame is laid out in position, this will be charged at £100 per marquee bay. You should either be available personally or have a representative available at the site at the time stated for delivery to check equipment delivered and sign the appropriate Delivery Note. If you are not present and do not have a representative at the site at the time of delivery:
1.You will be deemed to have accepted delivery of the items specified in the Delivery Note
2.We will erect the marquee(s) in such a manner and location as we consider appropriate provided that we shall follow in so far as possible any plan supplied by you.
If you require us to move any marquee already erected for any reason which is not our fault, you will be liable for an additional charge. This includes changes to the marquee PVC window walls and blank walls.
All marquees are erected on either Wednesday or Thursday and handed over by 5pm on Friday or before. If you would like a different date then please get in touch to arrange this 30 days prior to your event date. All equipment hired remains at all times the sole property of Miller Marquees Limited. You may not sub-hire or part with possession of the equipment and you may not allow any lien or encumbrance to be created over the equipment.
Care of Equipment.
1.You are responsible for and shall indemnify us against any loss of or damage to all hired equipment whatsoever the cause.
2.You must provide to us proof of having arranged insurance in your name for the hired equipment at least seven days prior to the delivery date of the equipment.
3.Upon payment of the ‘Damage Waiver Fee’ referred to in the quotation, then the above clauses (Care of Equipment (1) and
(2) ) will not apply. Please note that you are responsible for the first £ 1000 of any loss of or damage to the equipment, and that you remain responsible for and will indemnify Academy Marquees Limited against any loss of or damage to all hired equipment resulting from wanton damage, your negligence or legal liability. The Damage Waiver option does not apply to furniture.
4.You must ensure that all equipment is adequately heated when necessary so as to protect the equipment from frost, snow or ice damage, and you must ensure that the collection or building up of snow on any equipment is not allowed.
5.Given the risk of damage to a marquee in windy conditions you must take all reasonable precautions to ensure that all openings are firmly closed when not in use and are open only for the purposes of entering and leaving the marquee.
6.All heating and cooking equipment must be placed a minimum of six feet from the marquee panels and must not be left unattended whilst in use. There must be no heating or cooking within the marquee other than by electrical appliances or purpose designed butane or propane gas appliances. Barbeque equipment or open fires used outside must be placed a minimum of fifteen feet from the marquee.
Limitation of Liability.
In the event that we fail to fulfil any terms of the hire contract our liability is limited to refund or cancellation of any hire charges. Under no circumstances shall we be liable to you for any indirect, special or consequential loss or damage (whether for loss or profit or otherwise) cost expenses or other claim for compensation whatsoever whether caused by the negligence of ourselves, our employees or agents or otherwise which arise out of or in connection with the hire of the equipment and our entire liability under and in connection with the hire contract shall not exceed the amount of hire charges. This condition shall not apply to death or personal injury caused by our negligence. In the event that extreme weather is forecast for your event, some or all of your marquee structures may not be offered- no refunds are offered in this event however an alternative may be offered.
Discounts/ Exclusive Offers
All discounts and exclusive offers are subject to payment in full. All discounts offered are subject to be paid in full from date issued. All payments made in full are nonrefundable.
All bookings made under our general terms are subject to payment in full 30 days prior to the agreed event date. Any marquee extras and additional services will also be invoiced under the same terms and will be due prior to your event date. Any extras, additional marquee bays or furniture can be added to your booking at any time (subject to availability). To add extras to your booking, payment will be required in full for any extras at the time of booking.
In the event any equipment is damaged during your hire, this will be charged as per our damages price list which will be issued upon your marquee erection. Miller Marquees advises all clients to take out the appropriate insurance cover to cover such rare events (please ask us for further details). All damaged equipment will be invoiced, and payment will be due within 7 days of your event date.
In the event the hirer wishes to cancel their booking at any time, no refund of their deposit will be issued at any time under our standard terms and conditions. In the event the hirer wishes to cancel their booking 120 days or less before their booking date, they are required to pay 75% of the total contracted fee upon cancellation. In the event the hirer is offered the opportunity to cancel their booking with a full refund of their deposit, this will be valid for 7 days from when the offer was made in writing. In the event the hirer wishes to cancel their booking 30 days or less before the event date, no refund will be issued even if payment has been made in full.