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Terms of business


Booking Deposits

Upon confirming your marquee hire booking, a non-refundable deposit is required to secure your desired event date and site visit. All site visits are required to be carried out within 28 days of your booking date. If the hirer fails to meet this deadline, any deposits will be non-refundable and lost. Any additional extras can be secured at the time of booking or thereafter (Subject to availability) and with a deposit of the total outstanding amount. By making payments to Miller Marquees Ltd, you agree to our full terms and conditions set out on our website and in our marquee hire agreement.

Site Visits

If your venue/ site is deemed unsuitable by Miller Marquees during your site visit, your deposit will be refunded in full. If the hirer cancels their site visit and no longer requires the marquee package, no refund of the deposit will be provided. If incorrect information was provided about the venue, site or address prior to the site visit, you may be at risk of losing your deposit. If the hirer does not turn up to the site visit on the agreed date and time, a second site visit will be charged at £100 and will be payable before the next site visit. The hirer must be present during the site visit. Miller Marquees will only arrange site visits with the hirer as this is our only contracted party.

The Hirer

For Miller Marquees to maintain a high level of service, we require the hirer to be committed to the marquee hire agreement and all terms and conditions. If any of the terms and conditions are breached or not met then Miller Marquee reserves the right to cancel the hirer's booking at any time. If the hirer is hostile or rude towards any of the staff at Miller Marquees, your booking will be at risk or cancelled.

Non-availability of Equipment.

If for reasons beyond our control any item of equipment booked is not available for the period of hire, we reserve the right to substitute an alternative size of marquee or other equipment to meet, as near as possible, your requirements. If we do so you will not have any claim against us. In the event that we cannot substitute suitable alternative sizes of equipment we shall notify you of cancellation of the contract in which event any deposit or other monies paid by you will be refunded immediately, but otherwise no claim shall lie against us.

Delivery to Site.

You must have the site available and in a suitable condition for the erection of the equipment at the time stated for delivery.


Once the stakes have been put in the ground, your marquee position can no longer be changed. If you need the position of the marquee to be change before the frame is laid out in position, this will be charged at £100 per marquee bay. You should either be available personally or have a representative available at the site at the time stated for delivery to check equipment delivered and sign the appropriate Delivery Note. If you are not present and do not have a representative at the site at the time of delivery:

1.You will be deemed to have accepted delivery of the items specified in the Delivery Note

2.We will erect the marquee(s) in such a manner and location as we consider appropriate provided that we shall follow in so far as possible any plan supplied by you.

If you require us to move any marquee already erected for any reason which is not our fault, you will be liable for an additional charge. This includes changes to the marquee PVC window walls and blank walls.

All marquees are erected on either Wednesday or Thursday and handed over by 5pm on Friday or before. If you would like a different date then please get in touch to arrange this 30 days prior to your event date. All equipment hired remains at all times the sole property of Miller Marquees Limited. You may not sub-hire or part with possession of the equipment and you may not allow any lien or encumbrance to be created over the equipment.

Care of Equipment.

1.You are responsible for and shall indemnify us against any loss of or damage to all hired equipment whatsoever the cause.

2.You must provide to us proof of having arranged insurance in your name for the hired equipment at least seven days prior to the delivery date of the equipment.

3.Upon payment of the ‘Damage Waiver Fee’ referred to in the quotation, then the above clauses (Care of Equipment (1) and


(2) ) will not apply. Please note that you are responsible for the first £ 1000 of any loss of or damage to the equipment, and that you remain responsible for and will indemnify Academy Marquees Limited against any loss of or damage to all hired equipment resulting from wanton damage, your negligence or legal liability. The Damage Waiver option does not apply to furniture.

4.You must ensure that all equipment is adequately heated when necessary so as to protect the equipment from frost, snow or ice damage, and you must ensure that the collection or building up of snow on any equipment is not allowed.

5.Given the risk of damage to a marquee in windy conditions you must take all reasonable precautions to ensure that all openings are firmly closed when not in use and are open only for the purposes of entering and leaving the marquee.

6.All heating and cooking equipment must be placed a minimum of six feet from the marquee panels and must not be left unattended whilst in use. There must be no heating or cooking within the marquee other than by electrical appliances or purpose designed butane or propane gas appliances. Barbeque equipment or open fires used outside must be placed a minimum of fifteen feet from the marquee.

Limitation of Liability

In the event that we fail to fulfil any terms of the hire contract our liability is limited to refund or cancellation of any hire charges. Under no circumstances shall we be liable to you for any indirect, special or consequential loss or damage (whether for loss or profit or otherwise) cost expenses or other claim for compensation whatsoever whether caused by the negligence of ourselves, our employees or agents or otherwise which arise out of or in connection with the hire of the equipment and our entire liability under and in connection with the hire contract shall not exceed the amount of hire charges. This condition shall not apply to death or personal injury caused by our negligence. In the event that extreme weather is forecast for your event, some or all of your marquee structures may not be offered- no refunds are offered in this event however an alternative may be offered. If the hirer is offered a marquee and/ or stretch tent hire which is subject to wind limitations under 30 mph, the hirer agrees to accept these terms by confirming and paying for their booking. If the wind forecast for the hire period exceeds the wind limitations, all or part of the booking may be cancelled and no refund for all or part of the hire fee will be refunded.


Marquee Flooring


All marquee flooring is recommended to to be laid on flat/ short grass for the best/ safest effect. Miller Marquees are not liable for any injuries caused buy uneven grounds in which a marquee floor is installed on. All marquee packages will include free weave flooring which is reusable and therefore may have signs of defects or dirt. If you would prefer a new marquee floor please get in touch for a free quote and choice of colours.

Extras/ Final Payments

All bookings made under our general terms are subject to payment in full 90 days prior to the agreed event date. All marquee packages and extras which are booked under our general terms cannot be exchanged and/ or any unwanted items will not be deducted from your balance. If you no longer require items from your marquee package or extras you have booked, please inform a member of our staff so they can be removed from your order. All marquee extras and additional services will be invoiced under our general terms and will be due 90 days prior to your event date. Any extras, additional marquee bays or furniture can be added to your booking at any time (subject to availability). To add extras to your booking, payment will be required in full for any extras at the time of booking. Extras are not subject to deposit and/ or cannot be added to an order without payment in full.


In the event any equipment is damaged during your hire, this will be charged to the hirer. A replacement cost will be provided after the event has ended and will be based on the level of damage. All damaged equipment will be invoiced, and payment will be due within 7 days of your event date.

Force Majeure

Miller Marquees shall not be responsible for any cancellation from causes beyond reasonable control, including but not limited to: Acts of god; strikes or other labour disturbances; inability to obtain fuel; materials, or parts; war; acts of terrorism; Riots; epidemics; pandemic; floods; fires; unusually severe weather conditions; accidents; or other contingencies the non-occurrence of which was a basic assumption on which the booking order was made.


In the event the hirer wishes to cancel their booking at any time, no refund of their deposit and/ or payment in full will be offered. In the event the hirer wishes to cancel their booking 120 days (or less) before their event date, they are required to pay 75% of the total contracted fee upon cancellation. In the event the hirer wishes to remove or cancel any items from their marquee package/ extras/ furniture, no refund or exchanges will be offered. If the hirer no longer requires items from their order, they can be removed by confirmation in writing from the hirer. In the event the hirer is offered the opportunity to cancel their booking with a full refund of their deposit, this will be valid for 7 days from when the offer was made in writing. In the event the hirer wishes to cancel their booking 90 days or less before the event date, they are required to pay 100% of the total booking fees. In the event the hirers' event cannot be carried out due to an act of god or force majeure, no refund will be provided. All events are subject to wind limits of which must not exceed 55mph in any weather forecast before/ during the hirers installation and collection of their marquee structure(s). If the wind forecast exceeds our marquee limits in the weather forecast before/ during the hirers installation and collcetion, no refund will be issued. 

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